Communication is
about passing messages between people and organizations. Messages between a
sender and a receiver take place using a medium such as phone and email. Communication
is extremely important in the business world. People needs to communication
with each other to discuss or understand anything that is related to their
business. There are different types of communication in the business world,
verbal communication used to talk and non-verbal communication is using some
tools or devices to communicate, such as report, company memo, action and fax. Ineffective
communication is a big obstacle in the business productivity.
With sufficient
effort, ineffective communication can be turned into another way. The company
should formulate a new strategy to encourage people in order to communicate
effectively. When a company is dealing businesses with another company, they
should have speak the same language, the contracts are understandable for both
sides, it is to prevent misunderstandings between them. Business communication encompasses not only
communicating with external contacts but also with employees within the
organization. This will aid the business in being well-organized and every
matter whether it is a problem, an inquiry or a sales letter will be attended
to properly and promptly. It does not mean that only a client’s inquiry should
be responded promptly but also feedbacks or problems arising inside and outside
the business as well. This is done to have a balance within the internal and
external factors, especially in relation to dealing with people, whether they
are employees or other external contacts. In most organizations, effective
communication offers the best opportunity to make an outstanding first
impression. Using powerful words, images and messages gives people or the
seniors a mature impression.
References:
² “What
is business communication?” Management Study Guide
<http://www.managementstudyguide.com/business_communication.htm>
² “Importance
of business communication” Exforsys Inc.
<http://www.exforsys.com/career-center/business-communication/the-world-of-business-communication/1.html>
Published on: 20th Aug 2008 | Last Updated
on: 27th Nov 2010